We are open-minded to new ways of thinking, open to constructively delivered criticism from any source and welcome new ideas and opportunities. We don’t just hear, we listen.
When working with clients we always aim to honestly reflect views and opinions and deliver them in a considered but clear and frank way. We undertake to behave ethically and with integrity towards our colleagues and customers.
We uphold the highest standards of commitment and delivery across all areas of responsibility for which an individual, at any level, may have. We believe in delivering on commitments, honouring obligations and respecting those things that make a difference to the reputation of the company and those that work for it.
There are times when following established processes is not the best approach. Customers look for practical solutions that are aligned with their objectives. We meet those needs by designing solutions that are based on four guiding principles: using sound judgement, practising good science, enabling statistical and clinical relevance and focussing on the patient.
We believe in fairness in the broadest sense of the word – fairness to the business, to colleagues, to customers and, on occasion, to all in balance.
We are not afraid to be different – to try different things and challenge the norm. It may be “done that way”, but should it be? We innovate, take risks and understand that to achieve success we must sometimes be prepared to fail.